Last Updated: January 11, 2026
IMPORTANT—PLEASE READ: By accessing or using Protera Health’s websites, applications, and the telehealth services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, do not use these Services.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. PROTERA HEALTH DOES NOT PROVIDE EMERGENCY MEDICAL SERVICES.
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, Protera Health and its suppliers and licensors disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Services or servers are free of viruses or other harmful components. You assume all risk for your use of the Services.
Welcome to Protera Health. Our services are offered through our websites (including proterahealth.com and myproterajourney.com) (collectively, the “Site”), mobile or web applications (each, an “App”), and through telehealth delivery (together with the Site and App, the “Services”). The Services are provided by Protera Health, Inc. and/or one or more independent Professional Corporations for which Protera Health, Inc. provides administrative and management services (the “Professional Corporations”) (collectively, “Protera Health,” “we,” “us,” or “our”).
By creating an account, accessing, or using the Services, you agree to these Terms of Use and to our Privacy Policy (collectively, the “Terms”). If you do not agree to the Terms, do not access or use the Services. We may update the Terms from time to time, and your continued use of the Services constitutes acceptance of the updated Terms.
Protera Health, Inc. is not a medical provider and does not practice medicine or physical therapy. Clinical services are provided exclusively by independent, state-licensed health care professionals practicing through the Professional Corporations (collectively, the “Health Care Professionals”). Protera Health may provide administrative, technological, and operational support to facilitate your access to the Health Care Professionals.
The Services may include telehealth visits (e.g., synchronous audio-video consults), care navigation, clinical messaging, personalized education, care plans, and related tools. Any content available on the Services is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. The Services are not a replacement for a relationship with a primary care provider. You should follow the recommendations of Health Care Professionals and seek in-person care when advised or when otherwise needed.
Content on the Services is provided for general informational purposes only and is not medical advice. The foregoing limitation does not apply to care provided by Health Care Professionals through use of the telehealth features of the services. By using the telehealth features of the Services, you consent to the use of telehealth for diagnosis, treatment, follow-up, and related activities, subject to applicable laws. For more information, please read the Telehealth Consent.
The Services do not provide emergency care. Protera Health does not guarantee specific outcomes or results from use of the services.
To create an account or use the Services, you must be at least 18 years old and capable of forming a binding contract, or the parent or legal guardian of a minor. Where permitted by applicable law, certain minors may consent to services without parental involvement. Minors under 18 are not permitted to use the Services or to create an account.
You agree to provide accurate, current, and complete information when creating and maintaining your account, and to keep such information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify Protera Health immediately of any unauthorized use. You must exit your account at the end of each session and use caution on public or shared devices. Protera Health is not liable for loss or damage resulting from your failure to comply with these obligations.
Protera Health grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use and in accordance with these Terms. You will not: reverse engineer, decompile, or disassemble the Services; use the Services in violation of applicable law; infringe intellectual property or privacy rights; distribute malware; harass or abuse others; or attempt to gain unauthorized access to the Services or related systems. All rights, title, and interest in the Services, including all software, content, text, graphics, logos, and trademarks, are owned by Protera Health or its licensors. You may not use any Protera Health marks or content except as expressly authorized.
If you submit feedback, suggestions, or ideas (“Feedback”), you grant Protera Health an unrestricted, perpetual, irrevocable, worldwide, royalty-free right to use and exploit such Feedback without compensation or obligation to you.
By providing your email address and/or telephone number, you consent to receive communications from Protera Health related to your account and the Services, including appointment reminders, service announcements, and administrative messages, via email, SMS/text, voice calls, or in-app push notifications. Message and data rates may apply. You may opt out of SMS/texts at any time by replying STOP, or by contacting care@proterahealth.com. Opting out of certain communications may impact your ability to use aspects of the Services. Delivery of communications is effective when sent by Protera Health, regardless of whether you read or receive them.
Do not use email or SMS for urgent or emergency matters. If you are, or could be, experiencing an emergency, call 911 immediately.
Protera Health is committed to protecting your privacy and the security of your information and will process and use your personal information as described in our Privacy Policy. Our use and disclosure of protected health information (PHI) is governed by the Professional Corporations’s Notice of Privacy Practices and our business associate agreement (BAA) with them, and applicable federal and state law, including HIPAA. Some portions of the Services may be provided by third-party vendors or platforms, which may process personal information on our behalf. Electronic communications and storage systems use reasonable administrative, technical, and physical safeguards; however, no system is entirely secure, and you acknowledge inherent risks associated with electronic transmission and storage.
The Services are offered in the United States only. Health Care Professionals will provide clinical services only in states in which they are licensed and where you are physically located at the time of service. You represent and warrant that you are physically located in a state where the Health Care Professional is licensed at the time Services are provided. Health Care Professionals are licensed by state professional boards. Records are maintained in accordance with applicable retention laws.
The Services may incorporate or link to third-party applications, products, content, and websites. Protera Health does not control and is not responsible for third-party sites, services, or content, or their privacy and security practices. Your use of third-party services is governed by their terms and policies.
To the fullest extent permitted by law, in no event will Protera Health, the Professional Corporations, or their respective officers, directors, employees, contractors, agents, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, goodwill, data, or other intangible losses, arising out of or related to your use of or inability to use the Services. To the fullest extent permitted by law, Protera Health’s total liability for any claims arising out of or relating to these Terms or the Services shall not exceed the greater of (a) one hundred dollars ($100) or (b) the amount you paid to Protera Health for the Services giving rise to the claim during the twelve (12) months preceding the event giving rise to liability. Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Protera Health, the Professional Corporations, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: your use of the Services; your violation of these Terms; your violation of applicable law; your negligent or wrongful acts or omissions; or your misrepresentation.
We may modify or discontinue all or part of the Services at any time. We may suspend or terminate your access to the Services immediately if we believe you have violated these Terms, applicable law, or our policies; engaged in abusive, harassing, threatening, fraudulent, or otherwise inappropriate behavior; or if required by law or for operational reasons. You may stop using the Services and request account deactivation at any time. Upon termination, your rights to use the Services cease, but sections of these Terms that by their nature should survive will survive, including those relating to privacy, IP, indemnity, disclaimers, limitations of liability, arbitration, and governing law. Subject to applicable law, we may retain and/or delete information in accordance with our records management obligations and policies.
These Terms and your use of the Services are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms or the Services will be resolved through binding arbitration on an individual basis, rather than in court, and without a jury, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or the confidentiality or security of data. The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat and venue of arbitration will be Oakland County, Michigan, and the language will be English. The arbitrator may award any relief available in court, subject to the limitations of these Terms. The prevailing party will be entitled to recover reasonable attorneys’ fees and costs in connection with any arbitration or action to compel or enforce arbitration.
You and Protera Health agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative action. The arbitrator may not consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.
If the class action waiver is found unenforceable, the entirety of this arbitration provision will be null and void, and the dispute will be resolved in the state or federal courts located in Michigan, and you consent to personal jurisdiction in those courts.
These Terms constitute the entire agreement between you and Protera Health regarding the Services and supersede all prior or contemporaneous understandings. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in full force and effect. No waiver of any provision is a waiver of any other provision, nor a continuing waiver. You may not assign or transfer these Terms without our prior written consent. Protera Health may assign these Terms without restriction. No agency, partnership, joint venture, or employment relationship is created by these Terms. Headings are for convenience only.
Protera Health, Inc.
43313 Woodward Ave #1174
Bloomfield Hills, MI 48302
Email: care@proterahealth.com
Professional Corporations: Protera Health Medical Group, P.C.; Protera Health Medical of Michigan, P.C. (and other affiliated Professional Corporations, as applicable)
I acknowledge that I have read and agree to these Terms of Use and the Privacy Policy.
