Terms & Conditions

Welcome to Protera Health services that are provided through a variety of different channels, including online at proterahealth.com and/or myproterajourney.com (collectively, the “Website”), via one or more applications (the “Application”), or through telehealth delivery (collectively the “Service”). The Service is provided by Protera Health, Inc. and/or the professional entities[1] (the “Professional Corporations”) for which Protera Health, Inc. provides administrative services (collectively, “We”, “Us”, “Our” or “Protera Health”). Please read these terms and conditions carefully before using the Service.  By accessing, browsing, and/or using the Service, you accept and agree to be bound by these terms and conditions and the applicable Privacy Notices (collectively, the “Terms and Conditions”).  If you do not agree to all of these Terms and Conditions, do not access or use the Service.  These Terms and Conditions may change.  Because your use of the Website and the Service means that you agree to these Terms and Conditions, if we revise and update these Terms and Conditions, your continued use of the Service and the Website will mean that you accept these changes.  You choose whether or not to use the Service and the Website.  If you do not agree to all of these Terms and Conditions, please do not use the Service and the Website.


1. Scope of Service.

Protera Health, on its own behalf and on behalf of the Professional Corporations, makes certain information available to you regarding the Service.  Our Privacy Policy details how we may use, share and maintain any information that you provide to us or to the Professional Corporations. Protera Health’s role is limited to making such information available to you and/or facilitate your access to the Service, on behalf of the Professional Corporations as their “business associate” as that term is defined under the Health Insurance Portability and Accountability Act of 1996, as amended, and its implementing regulations (“HIPAA”). Protera Health is independent from the Professional Corporations and the healthcare providers that may provide you with telehealth clinical and/or physical therapy services through the Professional Corporations.  Protera Health is not responsible for the Professional Corporations’ acts, omissions or for any content of the communications made by them to you. Protera Health does not engage in the practice of medicine or physical therapy nor does it provide any other healthcare or clinical services.

The Service provides a variety of content, products, and services, which may include, as applicable, the Protera Health application, data analysis, participant access to his/her personal health account, personalized health education, access to other mobile and web-based technologies. Features and specifications of products or services described or depicted as part of the Service are subject to change at any time without prior notice.

As a condition to use of the Service, you agree that you will not use the Service in a manner inconsistent with (i) these Terms and Conditions, or (ii) any and all applicable laws and regulations.

Any content accessed through the Service is for informational purposes only, and is not intended to cover all possible uses, directions, precautions, drug interactions, or adverse effects. The Service should not be used during a medical emergency or for the diagnosis or treatment of any medical condition. Please consult your doctor or other qualified health care provider if you have any questions about a medical condition, or before taking any drug, changing your diet, or commencing or discontinuing any course of treatment. Do not ignore or delay obtaining professional medical advice because of information accessed through the Service.

Reference to any product, recording, event, process, publication, service, or offering of any third party by name, trade name, trademark, service mark, company name, or otherwise, does not constitute or imply the endorsement or recommendation of such by Protera Health. Call 911 or your doctor for all medical emergencies. PROTERA HEALTH IS NOT RESPONSIBLE OR LIABLE FOR ANY MEDICAL ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU MAY OBTAIN THROUGH THE SERVICE.

2. Your Account and your Use of the Protera Health Service.

You must provide accurate and complete information any time you initially register or continue to use the Service. It is your responsibility to provide Us with true, accurate, and complete email address, contact, and other information related to your account(s), and to maintain and promptly update any changes in this information. You are responsible for maintaining the confidentiality and security of your password and account credentials, and you are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Protera Health of any unauthorized use of your password or account, and (b) ensure that you properly exit from your account at the end of each session. Protera Health shall not be liable for any loss or damage arising from your failure to comply with any of these terms and conditions.

The following actions are expressly prohibited in relation to your user name and password used to obtain the Service:

  • Sharing, disclosing, permitting access to, or otherwise facilitating the use by any person of your user name and password or accessing, copying, or storing any part of the Service for non-personal use;
  • Using the user name and password to cache the Service in such a manner as to be accessible by persons who have not properly registered with Protera Health; or
  • Using the user name and password to permit multiple persons access to the Service through a local or wide area network.

If you have forgotten your user name or password, the Service will use an email address previously provided by you to send your user name or temporary password. You understand that any other individuals using the same email address will be able to gain access to your Service account information.

Your use of the Service and any content accessed through the Service must comply with all applicable laws, regulations, and ordinances, including any laws regarding the export of data or software. You must be at least 18 years old to register and use the Service. You may not interfere with or disrupt the proper operation of the Service.

If you use Protera Health’s mobile services to enter and maintain your personal information, you understand that you are responsible for safeguarding and securing your mobile device and the associated credentials (such as user identifiers and passwords). If you leave your mobile device unattended, or if it is lost or stolen, you understand that your personal information may be accessible to others. By providing your phone number to Protera Health, you expressly consent to Protera Health calling or texting you at this phone number - in person or through an automated system.

3. Text Message and Short Code Terms.

By opting in you are agreeing to receive informational messages. You can cancel the SMS service at any time. Just email  and ask to stop receiving messages.  After this, you will no longer receive SMS messages from Us. However, please note that opting out of your receipt of SMS messages from Us may impact the Service. If you want to join again, contact us at care@proterahealth.com. If you are experiencing issues with the messaging program you can contact Protera Health for help directly at care@proterahealth.com. Carriers are not liable for delayed or undelivered messages.  As always, message and data rates may apply for any messages sent to you from Us and to Us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.  If you have any questions regarding privacy, please read our Privacy Policy.

4. Use of your Information / Privacy Policy.

If you create, transmit, or display information while using the Protera Health Service, you may provide only information that you own or have the right to use. Protera Health will only use information you provide as permitted by the Privacy Policy, HIPAA Notice, and applicable law. The purpose of Our Privacy Policy is to identify the information We collect online, the steps We take to protect it and your choices regarding how that information is used. In addition, when Protera Health is acting as a Covered Entity or Business Associate under HIPAA, Our Notice of Privacy Practices applies to those services.

5. Intellectual Property.

The Service is owned by Protera Health. We grant to you, for your personal purposes only, a nonexclusive, limited and revocable right to access and use the Service, so long as you comply with the terms of these Terms and Conditions  . You agree not to use the Service for any other purpose, including commercial purposes, such as co-branding, framing, linking, or reselling any portion of the Service without Our prior written consent.

All materials available through the Service may be accessed, downloaded, or printed for the user’s own personal, noncommercial purpose and solely within the scope allowable by these Terms and Conditions. No other use of these materials is allowed without express written permission of Protera Health.

Any unauthorized use of the words or images from the Service may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. The Service includes material that is derived in whole or in part from materials that are copyrighted, including the content, format and layout of the Service. The copyrights are owned by Protera Health, or for licensed content, the content providers.

None of the names, trademarks, service marks and logos of Protera Health appearing on the Service may be used in any advertising or publicity, or otherwise to indicate Protera Health’s sponsorship of or affiliation with any product or service without express written permission of Protera Health. Nothing contained within the Service should be construed as granting, by implication, estoppel, waiver, or otherwise, any license or right of use to any trademark displayed on or through the Service without the written permission of Protera Health or the third-party owner of the trademark, if any. The Service may contain other proprietary notices and copyright information, the terms of which must be observed and followed by you.

You understand and agree that any and all comments, suggestions, ideas or feedback (collectively, “Feedback”) you provide Us about the Service or any Protera Health products or offerings, including how to improve them, is or becomes the exclusive property of Protera Health, including any associated rights to such Feedback, and Protera Health may freely use, copy, make, sell, reproduce or modify Feedback in any manner without consent, obligation or compensation to you.

6. Right to Change Terms and Conditions.

Protera Health may, at any time and from time to time, amend these Terms and Conditions. Any changes to these Terms and Conditions will be effective immediately upon posting of the changed terms and conditions on the Service or our Website. You agree to periodically review these terms and conditions, and your continued use of the Service following any such change constitutes your agreement to follow and be bound by these Terms and Conditions as amended.

7. Risks and Benefits.

You understand that there are risks associated with the Service, including, but not limited to, the following: (a) loss of records from failure of electronic equipment; (b) power failures with loss of communication; and (c) access of electronic records by third parties (hackers).  Finally, you understand that it is impossible to list every possible risk, consequence, and benefit of Service.

8. Rights.

You understand that you have all the following rights with respect to the Service:

  1. Free Choice.  You have the right to withhold or withdraw your consent to Service at any time without affecting your right to future care or treatment.
  2. Access to Information.  You have the right to request a copy of all health information transmitted during the Service, which are described in more detail in the Professional Corporations’ Medical Information Privacy Notice.
  3. Confidentiality.  You understand that the laws that protect the confidentiality of health information apply to the Service, and that no information or images from such interaction which identify you will be disclosed to other entities without your consent, unless otherwise permitted by law.
  4. Consequences.  You understand that, by consenting to the Service, healthcare providers and physical therapists associated with the Professional Corporations may communicate your health information to physicians, physical therapists and other healthcare providers.

9. Browser Access and Internet Services

You are responsible for obtaining, installing, maintaining and operating all software, hardware or other equipment (collectively, “Systems”) necessary for you to access and use the Service. This responsibility includes, without limitation, your utilizing up to date web-browsers and strong encryption, antivirus, anti-spyware, and internet security software. You are additionally responsible for obtaining internet services via the internet service provider of your choice, for any and all fees imposed by such internet service provider and any associated communications service provider charges. You acknowledge that there are certain security, corruption, transmission error, and access availability risks associated with using open networks such as the internet, and you hereby expressly assume such risks. You acknowledge that you are responsible for the data security of the Systems used to access the Service, and for the transmission and receipt of information using such Systems. You acknowledge that you have requested access to the Service for your convenience, have made your own independent assessment of the adequacy of your internet and Systems, and that you are satisfied with that assessment. We are not responsible for any errors or problems that arise from the malfunction or failure of the internet or your System.

10. Links to Other Sites.

The Service may contain third-party-owned content (e.g., articles, data feeds, abstracts, etc.) and may also include hypertext links to third-party-owned websites. We provide such third-party content and links as a courtesy to our users. We have no control over any third-party owned web sites or content referenced, accessed by or available through the Service and, therefore, we do not endorse, sponsor, recommend or otherwise accept any responsibility for such third party web sites or content or for the availability of such web sites. IN PARTICULAR, WE DO NOT ACCEPT AND EXPRESSLY DISCLAIM ANY LIABILITY ARISING OUT OF ANY ALLEGATION THAT ANY THIRD-PARTY OWNED CONTENT (WHETHER PUBLISHED ON THE SERVICE, OR ANY OTHER, WEB SITE) INFRINGES THE INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON OR ANY LIABILITY ARISING OUT OF ANY INFORMATION OR OPINION CONTAINED ON SUCH THIRD-PARTY WEB SITE OR CONTENT. If you link to third-party sites from Protera Health, you should consult the policy statements of each site you visit.

11. Authorization for Assignment of Benefits.

If you are entitled to benefits under any insurance policy or other health benefit plan (“Health Plan”), in consideration of your receipt of the Service, you irrevocably assign, transfer and convey all rights and benefits payable under the Health Plan for Service rendered by Protera Health and/or the Professional Corporations. You agree to cooperate with any efforts by Protera Health to secure reimbursement for the Service provided. Further, you designate Protera Health as your authorized representative. By this assignment and designation, you authorize payment to be made directly to Protera Health and the Professional Corporations. YOU UNDERSTAND THAT THIS AUTHORIZATION AND DESIGNATION DOES NOT RELIEVE YOU OF FINANCIAL RESPONSIBILITY FOR CHARGES INCURRED BY YOU. If your Health Plan sends you payments for the Service, you are to immediately send those payments to Protera Health. If you fail to do so, you will be responsible for those amounts, in full, as well as any associated cost-share, deductible, co-pay and/or co-insurance. In the event you overpay for the Service, you authorize Protera Health to apply such overpayment to satisfy any outstanding charges you owe for the Service. This authorization does not include Health Plan payments made on your behalf. You further authorize and irrevocably assign to Protera Health the following rights:

  1. To communicate with your Health Plan, to request any adjustment to your Health Plan’s reimbursement of the Service provided, and to file any and all necessary claims, demands or appeals with your Health Plan arising from a denied, underpaid or misclassified claim;
  2. To demand and receive the production of, or access to, any documents and information, including, without limitation, any copies of Health Plan documents, coverage policies, guidelines and any other materials affecting the coverage and reimbursement of any Service provided to you, from any entity or person to the fullest extent of your rights to do so under applicable law;
  3. To bring legal action, if needed, in any forum against your Health Plan under applicable laws, including, without limitation, to the extent applicable, the Employee Retirement Income Security Act of 1974, as amended (“ERISA”) and/or the Federal Employee Health Benefit Act, as amended;
  4. To recover benefits under the terms of your Health Plan, to enforce your rights under the terms of your Health Plan, or to clarify your rights to future benefits under the terms of your Health Plan;
  5. To enjoin any act or practice which violates any provision of ERISA or the terms of your Health Plan, or to obtain other appropriate equitable relief to redress such violations or to enforce any provisions of ERISA or the terms of your Health Plan; and
  6. To recover the costs of pursuing such action, including, reasonable attorney fees, as permitted.

The foregoing designation and assignment of benefits and rights are without limitation and without reservation of any part or aspect thereof.

12. Covered and Non-Covered Services.

If you provide information to us about your Health Plan and agree to these Terms and Conditions, you acknowledge and agree that your purchase of the Service may include both (i) “Covered Services” (as such term is defined by your Health Plan) and (ii) Service that are NOT “Covered Services” and/or not reimbursed by your Health Plan (“Non-Covered Service”). Covered Service can include appointments with a health care provider and/or physical therapist. Non-Covered Service can include coaching, physical therapy, as well as tools and services meant to enhance your healthcare experience.

13. Payment for Service.

In addition to the foregoing authorization for assignment of benefits, by agreeing to use the Service, you acknowledge and agree that, to the extent the Service you use are Non-Covered Services: (i) you are explicitly choosing to obtain products and services on a cash basis outside of any federal or state healthcare program and you have sole financial responsibility for all Non-Covered Services provided to you, and (2) neither you nor Protera Health nor the Professional Corporations will submit a claim for reimbursement to any federal or state healthcare program for the costs of such services and products provided to you through the Non-Covered Services.

Subject to any ability to refund as outlined in the following sections, you agree that you will be charged for the Service by providing a credit card or other payment method accepted by Protera Health (“Payment Method”), and you are expressly agreeing that Protera Health is authorized to charge to the Payment Method any fees for Service, together with any applicable taxes. You agree that you will be charged for the Service in accordance with the payment schedule as set forth in the Protera Health invoice issued to you.

You agree that authorizations to charge your Payment Method remain in effect until you cancel it in writing by notification to care@proterahealth.com, and you agree to notify Protera Health of any changes to your Payment Method. You certify that you are an authorized user of the Payment Method and will not dispute charges for the Non-Covered Services. You acknowledge that the origination of ACH transactions to your account must comply with applicable provisions of U.S. law. In the case of an ACH transaction rejected for insufficient funds, Protera Health may at its discretion attempt to process the charge again at any time within 30 days.

If you provide information about your Health Plan and agree to use the Service, in addition to the foregoing authorization for assignment of benefits, you acknowledge and agree that, to the extent the Service you use are Non-Covered Services, you are explicitly choosing to obtain products and services on a cash basis (“Self-Pay”) outside of any federal or state healthcare program and you have sole financial responsibility for all Non-Covered Services provided to you. You agree that your Payment Method will be charged for the Non-Covered Services in accordance with  the payment schedule as set forth in your invoice. You are responsible for payment of Non-Covered Services at the time of the service. Your Payment Method will be charged the cost-share, deductible, co-pay, and/or co-insurance once your appointment is completed.

14. Disclaimer of Warranty; Limitation of Liability

By using the Service, you agree and represent to Protera Health that you have the power and legal authority to accept and agree to these Terms and Conditions on behalf of yourself, and that you own all of the legal rights to the information you provide and grant the rights and licenses granted herein; and all information that you provide to Protera Health or its employees and/or affiliates is accurate, complete, and true when provided.


15. Adverse Technical Events.

The transmission of information on this Website is beyond Protera Healths control.  Accordingly, Protera Health assumes no responsibility for, or relating to, delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of this Website or sites access through this Website.

16. Limitation on Use by Minors.

The Service is intended for use by individuals who are at least eighteen (18) years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual accesses the Website. The Website is not designed or intended to attract, and is not directed to, children under eighteen (18) years of age. If Protera Health obtains actual knowledge that it has collected personal information through the Website from a person under eighteen (18) years of age, Protera Health will use reasonable efforts to refrain from using such personal information or maintaining it in retrievable form. Individuals under eighteen (18) years of age (and/or their parent or guardian) may contact Protera Health if they believe their personal information has been collected and/or displayed on the Website and request its removal and/or destruction.

Please note that Protera Health is not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as, for example: (1) when an international, federal, state, or local law, rule, or regulation requires Protera Health to maintain the content or information; (2) when Protera Health maintains the content or information on behalf of a user’s healthcare provider as part of such user’s medical record; (3) when the content or information is stored or posted to the Website by a third party other than the user (including any content or information posted by the user that was stored, republished, or reposted by the third party); (4) when Protera Health anonymizes the content or information, so that such user cannot be identified individually; (5) when such user does not request that such information be removed from the Website; and (6) when such user has received compensation or other consideration for providing the content or information.

The foregoing is not intended to be an admission that Protera Health is subject to the Child Online Privacy Protection Act, the Federal Trade Commission’s Children’s Online Privacy Online Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.

17. Indemnification

You agree to indemnify, defend, and hold harmless Protera Health and its suppliers and their respective affiliates, employees, officers, directors, agents, and representatives of each from any third-party liability, loss, claim, suit, damage, and expense (including reasonable attorneys’ fees and expenses) related to (i) your violation of these Terms and Conditions; (ii) your misuse of the Service, including any features, functionality, tools, content or promotions available through the Service;  (iii) your posting of material to the Service; (iv) your misrepresentation, gross negligence or willful misconduct; and (v) your breach of federal, state, local, or other applicable laws or regulations.

18. Applicable Law.  The Service is offered solely in the United States and may be accessed solely from the United States. You agree that the statutes and laws of the State of Delaware, without regard to any principles of conflicts of law, will apply to any and all matters relating to the use of the Service. Any dispute between Protera Health and you related to these Terms and Conditions shall be resolved exclusively in and by the state and federal courts of the State of Delaware.

19. Modification and Termination of the Protera Health Service.  You may terminate your use of the Service at any time by not using the Service anymore. Protera Health reserves the right to terminate accounts for any reason it deems appropriate including, but not limited to, a belief that your conduct or your use of the Service violates applicable laws or is harmful to the interests of Protera Health, its clients or any other users, your abusive, harassing, threatening or otherwise inappropriate behavior, or illegal or inappropriate conduct, such as falsifying information to receive our Service. Protera Health also may place limits on, modify, suspend, or terminate the Service generally, as it deems appropriate or in response to a legal or regulatory change, and may suspend or terminate your use of the Service if you fail to comply with these Terms and Conditions. This suspension or termination may delete your information, files, and other previously available content. If Protera Health terminates the Service or your use of the Service, these Terms and Conditions will also terminate, but Sections 2, 4, 5, 10, 14, 15, 16, 17, 18 and 19 shall continue to be effective after your termination of use of the Service.

20. Arbitration. In the event of any dispute between you and Protera Health, you agree that such dispute shall be resolved through arbitration in Oakland County, Michigan by the American Health Lawyers Association (“AHLA”) Dispute Resolution Service and conducted pursuant to the applicable AHLA Rules of Procedure for Arbitration (the “Arbitration Rules”). The fees and expenses of any arbitration shall be allocated in accordance with the “Standard Allocation” provisions of the Arbitration Rules. The award of the arbitrator shall be final, binding and conclusive on all parties to the arbitration.

21. General Legal Terms.  If you have not signed a separate written agreement with Protera Health related to the Service, these Terms and Conditions, along, is the entire agreement between you and Protera Health related to the Service, replacing any prior agreements. If there is any conflict between these Terms and Conditions and a signed written agreement between you and Protera Health related to the Service, these Terms and Conditions will control. If any provision of these Terms and Conditions is determined to be invalid, illegal, or unenforceable, the remaining provisions of these Terms and Conditions remain in full force, provided that the essential terms and conditions of these Terms and Conditions remain valid, binding and enforceable and the economic and legal substance of the transactions contemplated by the Agreement are materially preserved. You may not assign, transfer, or delegate any of your rights or obligations under these Terms and Conditions, without Our prior written consent. Protera Health may assign, transfer, or delegate Our rights and obligations under these Terms and Conditions, in whole or in part, in Our sole discretion. The United States export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations. Nothing in this agreement creates an agency, partnership, or joint venture. Failure to enforce any provision will not constitute a waiver of that provision.

22. Contact Information. Protera Health is headquartered in Bloomfield Hills, Michigan in the United States of America.

Protera Health, Inc.  43313 Woodward Ave #1174, Bloomfield Hills, MI 48302

Email:  care@proterahealth.com

Last updated on March 12, 2024

[1] Protera Health Medical Group, P.C., a Michigan professional corporation, and Protera Health Medical of Michigan, P.C., a Michigan professional corporation.