Enrollment Specialist / Member Acquisition/ Patient Advocate

Enrollment Specialist / Member Acquisition/  Patient Advocate

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Help enroll patients struggling with back and joint pain, so they can get the personalized care they deserve!  Full-time, Remote.  $41,600 - $60,000 / year total compensation potential, based on successful conversions.

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If you are interested in this position, please send an email to careers@proterahealth.com with:

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1. Your Resume

2. Description of recent experience in the past 2 years, making 150+ *cold, *outbound sales calls per day

3. Which CRM’s have you used in the past?

4. Please confirm you live in the United States, as we can only accept on-shore candidates at this time.

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Company Overview:

If you are excited to join an early-stage, dynamic healthcare startup and tackle new challenges as they arise, this is the job for you. Protera Health is an innovative digital health company that cares for patients with back and joint pain.

As clinicians ourselves, we decided to create the “right” way to take care of patients - the way you would want your own loved ones with back and joint pain to be treated.

We are looking for Member Acquisition, Inside Sales Specialist who are excited to work hard and enroll patients into the Protera program. This is a busy, dynamic, energetic (and sometimes chaotic!) early-stage atmosphere where you can have a direct impact on patients and the organization. We are looking for individuals who thrive in this environment, and who can bring the right attitude, work ethic, and personality needed to become an integral part of the Protera Health team.

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Job Overview:

As an Inside Sales Representative, you will be responsible for:

• Being a positive representative of Protera Health
• Performing Outreach and Engagement to bring in patients to Protera Health
• Conducting outbound calls and digital outreach (SMS, email) to patients to provide information and to assist with enrollment into the program.
• Providing education to patients on Protera Health’s value and the resources available to them once they enroll.
• Managing inbound calls from potential patients.
• Achieving member enrollment goals as driven by company KPIs.
• Supporting patients by answering their questions, addressing their concerns, and providing guidance and support.
• Meticulously documenting all interactions accurately and in a timely manner.
• Working with patients to schedule appointments and follow-up care as needed.
• Participating in training and development opportunities to stay current on healthcare trends and regulations.

About you:

• Thrive in a dynamic and rapidly evolving environment.
• Excited by being at the forefront of healthcare innovation.
• Excellent customer service and strong, empathetic communication skills..
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Must have ability to communicate clearly in phone and written (i.e., email and text message) formats

Requirements:

• Experience making 150-250 cold calls per day with success.
• Some evening and weekend hours are ideal but not mandatory.
• Reliable high speed internet-connection.
• Able to work remotely in a quiet, clean, and well-lit space.

The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients over the phone.

Bonus points if you have any of the following

• Experience working in a fast-paced and dynamic startup environment.
• Experience with CRMs.
• Experience in social work/community outreach.
• Familiarity with Medicare and Medicaid health plans.
• Ability to scope and tackle ambiguous problems

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Compensation:

- $41,600 - $60,000+ / Total Compensation

- Standard health benefits and PTO

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Note:

This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

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